Return and Refund Policy

Thank you for shopping with Percy Builds! We strive to provide high-quality DIY crafting products. However, if you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Policy

• Eligibility for Returns: Due to the nature of our products, we only accept returns in the following situations:

  • The item received is defective or damaged.
  • The wrong item was delivered.

• Return Timeframe: You must initiate the return process within 7 days of receiving your order. To be eligible for a return, please ensure the item is in its original packaging and unused.

2. Return Process

• Contact Us: To initiate a return, please contact our customer service team at email . Provide your order number and a brief description of the issue.

• Return Instructions: Once your return request is approved, we will provide you with instructions on how to return the item.

3. Refund Policy

• Refunds: If your return is approved, we will process your refund in cash at the time of the item’s pickup during the return process.

• Refund Timeframe: Refunds will be processed within 14 days of receiving the returned item. The timeframe may vary based on your location and other factors.

4. Exceptions

• Non-Returnable Items: We do not accept returns for items that are not defective or damaged, including but not limited to:
  • Products that have been opened or used.

5. Customer Responsibilities

You are responsible for ensuring that the return is sent back in its original condition. We recommend using a reliable courier service to track your return shipment.

6. Changes to This Policy

We reserve the right to update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

7. Contact Us

If you have any questions about this Return and Refund Policy, please reach out to us: [email protected]